Settling In
For new residents who need more reassurance while they become familiar with Ashbrook.
One-to-One Care
One-to-One Care & Support in Romford
Focused reassurance, supervision and companionship when extra attention matters.
WHAT IS ONE-TO-ONE CARE
Focused individual support within a professional care home setting.
One-to-one care gives a resident extra time with a dedicated member of the care team. This may help with settling in, anxiety, mobility, eating and drinking, safety awareness or companionship, depending on the assessment and agreed care plan.
- Dedicated support arranged around assessed need
- Helpful during settling-in, recovery or periods of increased anxiety
- Personal reassurance, companionship and practical assistance
- Works alongside nursing, dementia, residential or respite care
- Regular reviews so support remains appropriate
- Clear communication with families
Flexible Support
Who one-to-one care is for
For residents who benefit from extra attention beyond the usual care plan.
Changing Needs
For people whose support needs have temporarily increased after illness, a fall or hospital stay.
Personal Reassurance
For residents who feel anxious, disoriented or need closer companionship at certain times.
Care Experience
What one-to-one care includes
Clear, practical support that helps residents and families feel secure from the first conversation.
Dedicated Time
Additional focused support from a care team member.
Safety Awareness
Close supervision where risk or anxiety needs careful management.
Mealtime Support
Encouragement and assistance with food, drinks and routines.
Companionship
Gentle conversation and reassurance shaped around the resident.
Care Reviews
Support is reviewed regularly so it remains proportionate.
Family Updates
Families are kept informed about how support is helping.
Our Approach
Care that feels attentive, proportionate, and reassuring.
One-to-one care is planned carefully so the resident receives the right level of support at the right time, while still encouraging dignity, confidence and independence wherever possible.
Meet Our TeamAssessment-Led Care
We take time to understand health needs, personal preferences, and the right level of nursing support.
Responsive Oversight
Care is reviewed as needs change so residents receive timely, proportionate support.
Review and communicate
Care is reviewed with residents and families so support remains clear, current, and responsive.
It depends on the resident's assessment, availability and agreed care
plan. We will explain what is suitable and practical during enquiry.
Yes. It is often used during settling-in, recovery or a short period of
increased need, then reviewed.
No. One-to-one care adds focused personal support and works alongside the
resident's nursing or care plan.
Absolutely. We prioritise clear and compassionate communication, ensuring
families are kept informed about any changes in care or wellbeing.
One-to-one care in Romford
One-to-one care at Ashbrook Nursing Home means dedicated individual support at 217-219 Chase Cross Road, Romford, RM5 3XS. It is intended for people who need consistent attention from one named member of staff. The home has 70 rooms. The home is part of Abbey Total Care Group, which runs 11 homes across London, Essex, Surrey and Hertfordshire.
Visiting Ashbrook Nursing Home
Ashbrook Nursing Home is at 217-219 Chase Cross Road, Romford, RM5 3XS, in the London Borough of Havering area. The nearest station is Romford (Elizabeth line), approximately 2 miles south. By car, the home is reached via the A12 and A127, with M25 Junction 28 to the north-east.
Families enquiring about one-to-one care here usually travel from Collier Row, Romford, Gidea Park, Havering-atte-Bower and Chase Cross.
Visits are welcome by arrangement. Call 01708 736588 or email admin@ashbrooknursinghome.co.uk to arrange a time.
Paying for one-to-one care
One-to-one care at Ashbrook Nursing Home can be funded in several ways, and most families use more than one over time:
- Local authority funding. If a needs assessment and a financial assessment by the London Borough of Havering show that support is due, the council contributes towards the placement.
- NHS Continuing Healthcare (CHC). Where the primary need is a health need, the NHS may fund the full cost of care.
- NHS-Funded Nursing Care (FNC). A flat NHS contribution towards the nursing element for residents assessed as needing registered nursing input.
- Self-funding. Families arranging and paying privately, which is the quickest route where a placement is needed at short notice.
The team at Ashbrook Nursing Home can explain which route is likely to apply before you commit to anything.
Regulation and independent reviews
CQC Registered and Regulated. Ashbrook Nursing Home is registered with and inspected by the Care Quality Commission under location ID 1-131442266. Inspection reports and the current rating are published on the CQC website, which is always the up-to-date source.
Families who have used the home have given it 9.4 out of 10 from 149 verified reviews on carehome.co.uk. Reviews there are collected independently, not by us.
Ready when you
are
Book a private tour of Ashbrook Nursing Home.
Come and see the home, meet the team and experience the atmosphere for yourself — at a pace that suits your family, with no pressure at all.
Call our care team
01708 736 588